This Technical Support & Service Agreement ("Agreement") outlines the conditions under which Radianthub Ventures ("Company," "we," "our," or "us") delivers technical assistance for its technology solutions. By utilizing our support services, you ("Customer") acknowledge and accept these terms. This Agreement governs the scope of our support, available service plans, customer obligations, and other key provisions.
Complimentary Support Coverage
Customers receive six (6) months of free technical assistance from the date their service contract begins. During this period, support includes troubleshooting for resolving technical issues, performance optimization to enhance efficiency, and guidance on setting up accounts, managing preferences, and configuring settings. Billing-related queries such as invoice clarifications, payment adjustments, and subscription modifications are also supported. Customers can seek assistance in upgrading, downgrading, or canceling their plans and receive product insights to maximize solution usage.
Extended Support Plans & Subscription Options
Once the complimentary support period ends, customers can continue receiving assistance by subscribing to a paid support plan that offers uninterrupted access to our services. Various plans are available, each designed to meet different levels of technical needs. Customers are notified before their free period expires to select a suitable plan. Paid plans encompass troubleshooting, account management, and billing support, with higher-tier options offering faster response times and dedicated technical assistance. To maintain continued service, upfront payment is required, and failure to renew may lead to temporary suspension of support access.
Premium Support & Exclusive Benefits
Opting for a premium support plan provides customers with additional perks that enhance service continuity and system performance. Subscribers receive priority handling for faster issue resolution, extended support hours covering weekends and holidays, and advanced troubleshooting, including assistance with third-party integrations where compatibility allows. A dedicated technical team ensures personalized service, system performance monitoring through regular audits, and customized solutions tailored to business-specific requirements. These benefits help maintain optimal functionality and reduce potential disruptions.
Comprehensive Technical Assistance
Our experienced technical team provides end-to-end support to maintain the stability and efficiency of your system. Assistance covers software installation, configuration, error resolution, and ongoing maintenance to keep systems running optimally. Customers receive guidance on applying updates that enhance security and functionality. Best practices for data protection and account security are also shared to help safeguard critical business information. Support is limited to proprietary products, and issues arising from unauthorized modifications or third-party software are not covered under this agreement.
Billing Assistance & Account Support
Customers can rely on our support team for assistance with billing and account-related concerns to ensure a smooth service experience. We help with subscription modifications, invoice clarifications, and resolving billing discrepancies. Payment disputes must be reported within thirty (30) days of the transaction for review, with resolutions typically completed within ten (10) business days. Support also extends to account recovery, including help with login issues, password resets, and security settings. Clear guidelines for cancellation and applicable refunds are provided to ensure a hassle-free service termination process.
Support Availability & Communication Channels
Our technical support team is committed to delivering prompt and responsive assistance within designated service hours. Standard support is available via email from Monday to Friday, 9:00 AM to 6:00 PM (local time). Customers subscribed to premium plans gain access to emergency assistance beyond regular business hours. Issues should be reported through our ticketing system with detailed descriptions to facilitate quick resolutions. Response times vary based on the complexity of the issue and the support plan chosen. Higher-tier customers benefit from live support and dedicated account management, while proactive service notifications ensure users stay informed about critical updates.
Customer Responsibilities & Service Limitations
To ensure an effective support experience, customers must adhere to specific responsibilities. When reporting issues, providing clear and detailed descriptions is essential for accurate troubleshooting. Customers should maintain regular backups of important data before requesting support. Compliance with service policies is required to continue receiving assistance, and support will not cover problems caused by unauthorized system modifications, third-party software, or misuse of services. On-site support is not included unless explicitly mentioned in premium plans. Failure to adhere to service guidelines may lead to restricted or discontinued support access.
Suspension or Termination of Support Services
Support services may be suspended or terminated under specific circumstances. Violations of this Agreement, including policy breaches, can result in immediate suspension. Non-payment of extended support plans may lead to service disruption until payments are settled. Misuse of support services, including excessive or fraudulent requests, can trigger restrictions. Any activity that poses security risks may lead to temporary suspension for investigation. Customers who voluntarily deactivate their accounts will no longer be eligible for support. Repeated non-compliance with policies may result in permanent termination of assistance.
Policy Updates & Amendments
We reserve the right to revise this Agreement as needed to align with evolving service standards and industry regulations. Any modifications to the policy will be communicated to customers in advance. Continued use of our technical support services after changes take effect indicates acceptance of the updated terms. Customers are encouraged to review this section periodically to stay informed about updates. Policy revisions are applicable from the date they are published and do not have retroactive effects. We welcome customer feedback to improve our services and ensure compliance with best practices.
Get in Touch for Assistance
For any inquiries regarding this Agreement or to request technical support, please contact us at radianthubventurespvtltd@gmail.com. Our team is committed to providing professional assistance, ensuring smooth operations, and resolving any issues in a timely manner. We strive to enhance customer experience through reliable and effective support solutions.
