We prioritize a smooth and customer-friendly experience, ensuring fairness in every transaction. If your purchase does not align with your expectations, our structured refund mechanism offers support. Our approach is guided by clarity, integrity, and efficiency, ensuring refund requests are reviewed and addressed promptly. To make the process simple, we have defined eligibility criteria and submission steps below.
Eligibility Criteria for Refunds
Refunds apply under specific conditions based on the type of product or service purchased. Physical goods such as hardware and tangible products bought directly from our website qualify for refunds if they meet return conditions. Digital products, including software licenses, subscriptions, and downloadable content, are eligible under predefined refund terms. Services like technical consultations, professional support, and installations may qualify for a refund based on compliance with our service-specific policies. Refund approvals are subject to adherence to the outlined terms and conditions.
Deadline for Refund Requests
All refund claims must be submitted within 30 days from the purchase date for consideration. Requests made beyond this timeframe will not be eligible for refunds. This period ensures a fair and efficient evaluation of refund claims. Customers are encouraged to initiate refund requests as early as possible to facilitate a faster resolution and avoid unnecessary delays.
Steps to Initiate a Refund Request
To request a refund, customers must contact our support team at radianthubventurespvtltd@gmail.com with relevant purchase details. Submission should include the order number, product or service specifics, and a clear reason for the refund request. Supporting documents such as receipts, screenshots, or issue descriptions must be attached for verification. Our team will evaluate the request based on the refund policy, and if approved, a confirmation email will be sent. Refunds will then be processed in accordance with our payment guidelines.
Refund Review and Processing Timeline
Each refund request undergoes a comprehensive review to ensure compliance with our eligibility criteria. Refunds are typically issued to the original payment method unless an alternative is specified. Processing usually takes between 5 to 7 business days, but bank-related processing times may vary. Customers should consult their respective payment providers for any additional transaction delays beyond our standard processing time.
Non-Refundable Purchases and Exceptions
Certain products and services do not qualify for refunds under our policy. Digital software and downloadable content that has been accessed, activated, or utilized are non-refundable. Services that have been fully delivered and completed as per the agreement are not eligible for a refund. Additionally, physical products that have been altered, misused, or damaged post-purchase do not qualify. Items procured from third-party vendors through our platform fall under their respective refund policies and must be addressed with the original seller. Reviewing our policy before making a purchase is recommended to avoid any misunderstandings.
Policy Amendments and Updates
We reserve the right to modify our refund policy at any time without prior notice. Any changes will become effective immediately upon being published on our website. Customers are encouraged to check this section periodically to stay informed about any updates. Continued use of our products or services after changes have been implemented signifies acceptance of the revised terms.
Need Help? Contact Our Support Team
For any refund-related queries or concerns, please reach out to our customer support team at radianthubventurespvtltd@gmail.com. Our team is dedicated to assisting you with any issues and ensuring a hassle-free refund experience. We strive to provide responsive and effective solutions, maintaining customer satisfaction and trust in our services.
